Announcement: Quality Choices Workshops: An Introduction

Welcome to our Quality Choices website

Our purpose is to provide you with free access to lots of original ideas and fresh information on positive and inspirational approaches to living a quality life. We believe everyone can choose to live a quality life by simply learning to better use our own natural inborn abilities.

Quality Choices is a Gold Coast / Brisbane / Sunshine Coast based provider of practical workshops and theory training based on the many ideas and approaches of Dr. William Glasser’s Choice Theory and many other creative thinkers acknowledged elsewhere on our site. All our workshops and training are presented by experienced facilitators and certified trainers.

Technorati Tags:

How Our Beliefs Influence Our Perceptions

As Featured On EzineArticlesCommunication forms the basis for all successful human interaction. If you have ever found yourself needing to ask for directions in a foreign country then you will have experienced how much we rely on communication to gain needed information. You will also have experienced one of the more obvious barriers to communication, the lack of a shared or common language.

With Latin origins, the word communication means to reach a common understanding of ideas. This requires a person with an idea to encode it into a message, send it to another who receives, decodes and interprets the message as the original idea. Of course this doesn’t always happen. Barriers sometimes get in the way and block this coding process.

Some barriers are less obvious than the foreign language example above. We’ve all had the experience of speaking with someone in our own native tongue, yet still misunderstand them. Many types of communication barriers exist and the more subtle they are, the more problematic they can become.

One such barrier results when people have different code-books. They work like this. Encoding involves a sender substituting symbols, such as the word ‘apple’, to represent the object the sender intends to communicate about. Decoding involves a receiver decoding and interpreting whether the word ‘apple’ represents a fruit or a MacIntosh computer. For accurate encoding and decoding to occur the sender and receiver need to share a similar code-book.

The code-book is a metaphor for more than just verbal code, it also includes non-verbal code. This is all the other parts of a message that aren’t conveyed by words. For example, in a face-to-face meeting with say your boss, the message is never sent using words alone. Your facial expressions, tone of voice, how you are dressed, your body posture and gestures will all influence the message your boss receives. The more similar your boss’s code-book is to yours, the more accurately he will interpret your message.

Arguably the most significant communication barrier is caused by our own internal mental processes. These relate to our accumulated knowledge and experiences of the world and they form our most closely held beliefs and values. Albert Bandura, one of the most influential psychologists of all time, identified the importance of these internal mental processes in influencing how we interpret and respond to external events. Bandura’s theory explains how our internal mental process, that is our beliefs and values, influence the way we interpret and perceive the world around us. As a result of this, individuals can and often do perceive the exact same event or situation very differently.

Without the awareness that others hold beliefs and values contrary to our own, we tend to falsely believe the way that we interpret an event is correct and that everyone else also sees the world as we do. The raising of this awareness within ourselves is a key component and first step towards enhancing our own interpersonal communication skills.

Glenys B Woolcock

For more Free Information on enhancing your own Interpersonal Communication Skills, please visit where you can also find videos on Personal Empowerment through Choice Theory. Glenys Woolcock is a strong supporter of William Glasser’s Choice Theory, and facilitates Quality Choices Workshops in Australia, using certified William Glasser Choice Theory Trainers.

Article Source:


Dr. Glasser’s Choice Theory: 7 Connecting Habits

As Featured On EzineArticlesDr. William Glasser’s book on “Choice Theory” offers a positive and exciting new approach to the concept of personal empowerment and freedom. In his easy to read book Dr. Glasser suggests that almost all human behaviour is chosen to satisfy the five basic needs for survival, love and belonging, power, freedom and fun.

Glasser contends these five basic needs are written into our genetic structure and they drive all our behaviours from birth to death. Unfortunately our genes do not provide us with any specific behaviour to meet these needs. So very soon after birth, we start learning how to behave in order to get our needs met and we continue learning new and refined ways for the rest of our lives.

To better enable us to learn we are provided with the ability to feel both pleasure and pain. Anything we do that feels good, feels that way because it is satisfying to one or more of our basic needs. Anything we do that feels bad, insufficiently satisfies our needs.

Choice Theory suggests that whether we realise it or not, one of our most motivating needs is for love and belonging; as we all want to feel close to and connected with the people we care about. In fact, it is our relationships with people we care about that largely determines whether or not we feel we lead fulfilling lives.

Dr. Glasser identifies seven connecting and empowering habits (habitual behaviours) that lead to satisfying and fulfilling relationships. Intuitively, it is easy to see how choosing to be supporting, encouraging, listening, accepting, trusting, respecting and negotiating differences with people we care about would nourish our relationship with them.

In contrast, Glasser describes the seven disconnecting and controlling habits of criticising, blaming, complaining, nagging, threatening, punishing and bribing or rewarding to control as being deadly to our relationships.

Based on what Choice Theory tells us about these habits and the basic needs, we now know that our dissatisfied teenage son will be so because he has not been able to meet one of his needs. Typically, he will have no idea his dissatisfaction is due to the need-frustration related to something like his need to belong (fit-in with his peer group); his need for power (recognition from teachers); his need for freedom (from parental authority) or his need for fun (playstation not homework). He will complain that his problem is caused by others (teachers or parents) and will focus on complaining and blaming instead of choosing to focus on changing his own behaviour in order to better meet his needs – such as doing the homework that will earn him recognition from his teacher.

As parents who know his behaviour is due to need-frustration, we would choose to use the seven connecting habits to support our son. We do this by respecting and accepting that as a teenager he has not yet fully learned a range of appropriate behaviours to get his needs met; by listening to his perception of the problem and encouraging him to see that he can choose alternative behaviours to deal more effectively with his present problem.

Dr. Glasser’s book, “Choice Theory: A New Psychology of Personal Freedom” is the primary textbook for Choice theory and is available directly from the William Glasser Institute.

For more Free Information on the Seven Connecting Habits and how they can lead to more fulfilling Relationships, please visit – where you can also find videos on Personal Empowerment through Choice Theory.

Both Terence J Fisher and Glenys Woolcock are strong supporters of William Glasser’s Choice Theory and Glenys facilitates Quality Choices Workshops in Australia, using certified William Glasser Choice Theory Trainers.

Article Source:

Technorati Tags: